I was turned over to this collection agency by a hospital in Chandler, AZ for failing to pay a bill they never EVEN SENT me! When i got my first notice from Grant & ever I immediately called them to find out what the bill was. They were extremely rude, basically said I owed it regarless of who it was from. At this point in time I didnt even KNOW it was a bill from the hospital. I advised the person handling my account, G Montana (goes by Roger) that I would not pay ANYTHING until I had an invoice to show me what the bill even was. I made it VERY clear that I was disputing this bill. VERY CLEAR. While I waited for proof to be sent via the mail, Grant & Weber placed a collection account on my credit bureau, severely reducing my credit score. I called back, and was treated with the same rude G Montana. He likes to argue by the way - he has ZERO CUSTOMER SERVICE SKILLS. I have been in the collection business for over 20yrs and I know bad collections from good. Grant & Weber have extremely badd collections practices.
I finally gave in, realizing my dispute was falling on deaf ears, and decided to pay the bill so i could get it cleared from my bureau. So i set up auto pay on their lousy payment portal website. I made three payments and continued to get automated calls from their horrible dialer (if you can call it that! I run dialers for a living and the experience of calls from thiers is absolutely horrible!) in addition to nasty letters in the mail. What the ***! I set up a payment plan? Why do you continue to harass me with calls and letters?
I finally was so fed up I made my final payment directly with G Montana last week. And TODAY I got an email saying my auto pay would be deducted on June 20th. So again, I called their 888 number - only to be placed on hold again (every time you call they put youon infinite hold IF you can even get them to answer your call. I hung up, called back and spoke to the *** G Montanan again and he advised me that the email notice is standard and assured me that no payment would process on 6/20 for a bill I HAVE ALREADY PAID IN FULL.
I will be watching my bank account closely through the 20th! I will absolutely come unglued if they process a payment for an account that has been paid in full. Oh yeah - and I am STILL waiting for balance pd in full letter! Havent gotten anything yet
THIS COMPANY SUCKS!!!!!!!!!!!!!!!!!