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This company never sent me a letter telling me I owe them any money. I looked on my credit report there they are twice for the same bill won't answer the phone don't talk to me.

Reason of review: Poor customer service.

Location: Rogers, Arkansas

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I just got off the phone with them. They are the only debt on my credit report.

I have not received any correspondence from them in 4-5 years (i know, my fault for not checking my CR) that means they are holding my debt and applying interest. When I called to ask if I could start sending payments to them directly and not through the credit counselor he said "well, you can send it but we don't have to accept it". So apparently they would rather keep adding to my rather insignificant debt (when compared to how much debt most people have) than allow me to pay it off because I can't pay it in full.

WTF? Really!?!

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